FAQ
About Our Products
Q: Are your Arc'teryx jackets authentic?
A: Yes, we source directly from trusted suppliers to make sure you get the same quality, durable outdoor gear that Arc’teryx is known for.
Q: What makes your jackets special?
A: Our jackets are chosen for their performance in cold, wet, and windy conditions. They’re lightweight, durable, and stylish, perfect for skiing, hiking, or everyday wear.
Orders & Shipping
Q: How much do the jackets cost?
A: Jackets are typically priced at $250, depending on the color and style.
Q: Where do you ship from?
A: We ship from our U.S. warehouse for fast domestic delivery.
Q: How long does shipping take?
A: Orders are usually processed within 2–3 days and arrive in 7–14 business days, depending on your location.
Q: Do you ship internationally?
A: Not yet but we’re working on it!
Sizing & Fit
Q: What sizes do you carry?
A: We carry Small to XXL in most colors.
Q: How do I know which size to buy?
A: Arc’teryx jackets tend to fit slightly slim. If you’re between sizes, we recommend sizing up for layering comfort.
Returns & Exchanges
Q: What is your return policy?
A: Returns are accepted within 14 days of delivery if the product is unworn and in original condition.
Q: How do I start a return?
A: Just reach out to our support team with your order number and we’ll walk you through the process.
Other
Q: Do you offer discounts or commission codes?
A: We occasionally give out codes through our partners and ambassadors. Keep an eye on our socials or DM us if you’re interested.
Q: Who runs this store?
A: We’re based in Portland, Oregon, and our goal is to help college students and dedicated skiers get quality outdoor gear without overpaying.